FAQs
Here you'll find answers to common questions our clients ask. If you don't see what you need, call us or contact us online.
- What type of products and services do you provide?
- How do I go about getting a quote from you?
- At what resolution should I save my photos and graphics?
- What is a proof and why is it important that I look at it?
- Why do the printed colors look different from the colors on my screen?
- What is the Pantone Matching System?
- Is white considered a printing color?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
- What forms of payment do you accept?
- Do offer storage?
- What is variable data printing?
- What does personalization mean?
- How can I eliminate paper jams and curls on my forms?
- Are you a “green” company?
- What do I need to provide for variable data projects?
- Can I edit a scanned drawing in AutoCAD?
- What is a plot file?
- How do I make a plot file?
- What are the ‘standard’ blueprint sheet sizes?
- Can you send samples for testing?
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What type of products and services do you provide?
Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services pages.
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How do I go about getting a quote from you?
Well, since you're here, we suggest you use our get a quote form. Otherwise, the best way to ensure that we get all the information necessary to accurately estimate is to give us a call and talk with one of our customer service representatives.
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At what resolution should I save my photos and graphics?
The resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode, when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
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What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
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Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
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What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
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Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
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What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
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Once I submit the documents, how long will it take to finish my job?
Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
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What forms of payment do you accept?
We accept cash, company check and all major credit cards. We can also set up a business account for you, as well. Contact us for details.
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Do offer storage?
Yes. We offer free storage of most products. In some cases, minimum quantities may apply.
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What is variable data printing?
Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.
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What does personalization mean?
Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.
Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.
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How can I eliminate paper jams and curls on my forms?
It is important to store your laser forms in a humidity-controlled environment when possible. Store your forms in the same room as your laser printer at least 24 hours before printing.
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Are you a “green” company?
Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, we can perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too.
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What do I need to provide for variable data projects?
We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.
Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.
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Can I edit a scanned drawing in AutoCAD?
Generally, no.
Without getting overly complex, AutoCAD drawings are vector images, while scans are raster images. The different image formats are not interchangeable.
It’s possible to import a scanned image into AutoCAD, but unless you are using an add-on package, your editing capabilities are very limited. There are ways to convert a TIFF to DWG, but this process can create a very large file.
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What is a plot file?
A plot file is a simulated printed image using a specified printer driver. It contains data that has been set up by the user such as line weights, paper size, halftones and fonts. This type of file is ideal to submit for printing as it contains all data pertaining to your drawings.
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How do I make a plot file?
Really, it’s fairly simple.
Just follow the same steps you normally would to print your drawing. However, from the printing options, be sure to select the option of “Plot to File.” You will either be automatically prompted to name the output file and select the location to where it is saved or you may need to manually select the option to name and save the file.
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What are the ‘standard’ blueprint sheet sizes?
‘A’ size drawings are 8.5”x11” or 9”x12”
‘B’ size drawings are 11”x17” or 12”x14”
‘C’ size drawings are 18”x24” or 17”x22”
‘D’ size drawings are 24”x36” or 22”x34”
‘E’ size drawings are 30”x42” or 34”x44”
‘F’ size drawings are 36”x48” -
Can you send samples for testing?
Yes. With many projects, we have samples available for testing.